WE’D LOVE TO HEAR FROM YOU
Whether you have a question about your order, need help picking out the perfect gift, or just want to say hi — we're here for you!
Fill out the form or email us directly at customerservice@sweetwaterdecor.com, and our team will get back to you as soon as possible.
CUSTOMER SERVICE HOURS
Monday – Friday | 9am – 5pm EST*
* Our team may not be available during certain holiday times,
(We enjoy spending time with family just as much as you do!)
Need an answer fast? Check out FAQs
Go to FAQs
DAMAGED ITEMS DURING SHIPPING?
So sorry that your item arrived damaged! Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for final delivery.
We recommend utilizing Route order protection, which can be added to your cart before heading to checkout on our website.
Route order protection will ensure you receive a replacement for damaged or lost packages, processed directly through Route.
FILE A CLAIM WITH ROUTE

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